Q: Where are you shipping from?
A: We ship from New York.
Q: I've placed an order, when will I receive it?
A: Your order will be shipped within 1-2 business days, and an email with tracking information is sent to you as soon as your order is shipped. Domestic orders are shipped using USPS first class mail, which can take 3-5 business days. Shipping upgrades are available at checkout.
Q: Do you provide international shipping?
A: Yes we do! At checkout, you can view a complete breakdown of your shipping costs and times. USPS first class international is the most economical option for international shipping at the moment, and it typically takes up to 4 weeks to arrive depending on your location. Other expedited shipping options are available, but they will cost extra.
Q: How do I know what size to order?
A: Please see our sizing information page.
Q: The shoes I ordered are too big/small. Can I return or exchange them?
If you are not satisfied with our baby shoes, please let us know within 7 days. We'll gladly exchange them or refund your purchase. Contact us at firstname.lastname@example.org before sending the item back to us and let us know if you would like to exchange or return the product. We'll send your exchanged item or refund as soon as we receive the package. Please note that the buyer is responsible for the return shipping cost. Expedited shipping and international shipping costs are non refundable. All exchanges are shipped with USPS first class mail. If you need expedited shipping, please email us. Due to high international shipping costs, we only accept returns on international orders at this time.
Q: What kind of leather do you use? How do I clean them?
Many of our baby shoes are made out of bovine suede leather, which is a type of leather that's soft, supple, and durable. However, due to its delicate nature, it can stain easily. For lighter stains, use regular tape or a small brush to clean the surface of the shoes. More stubborn stains will require a professional suede cleaning kit that you can purchase online or specialty leather stores. We offer several styles in leather with metallic finishes. These shoes are much less susceptible to minor damage from water and day-to-day wear-and-tear and are great for toddlers.