Q: I've placed an order, when will I receive it?

A: Your order will be shipped within 1-2 business days, we will send you an email with tracking information once your order is shipped. Domestic orders are shipped via USPS first class mail, which can take 3-5 business days. Shipping upgrades are available at checkout.

Q: Do you provide international shipping?

A: We currently only ship within the US. 

Q: My kitten is 10 months old, what size should I order?

A: Our collars are available in 2 sizes: Kitten (up to 8 inches) and Cat (up to 12 inches) sizes. Our Kitten size is intended for baby kittens under 5 months. For cats and kittens over the age of 6 months. We recommend the Cat size. 

Q: Do you accept returns and exchanges?

If you are not satisfied with our collars, please let us know within 30 days of receiving the product. We'll gladly exchange them or refund your purchase. Contact us at hello@criaandco.com before sending the item back to us. We will issue a refund once the item is received and inspected. Please note that the buyer is responsible for the return shipping cost. Expedited shipping costs are non refundable.